City River Hotel
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This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Energy saving products and social development initiatives
Energy saving products and social development initiatives
Detailed description of the Caring for the Destination Initiative:
To preserve our natural resources, City River Hotel use energy saving products whenever possible, and encourage their guests to re-use bedsheets and towels when possible, as well as encourage them to save water and energy. The management and staff at City River Hotel also promote social development initiatives and encourage their guests to get involved and understand the local community better. City River Hotel is a certified Heritage Friendly Business.
To preserve our natural resources, City River Hotel use energy saving products whenever possible, and encourage their guests to re-use bedsheets and towels when possible, as well as encourage them to save water and energy. The management and staff at City River Hotel also promote social development initiatives and encourage their guests to get involved and understand the local community better. City River Hotel is a certified Heritage Friendly Business.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The City River Hotel has an average rating of 2.35 (out of a possible 3)
Traveller Comments:The City River Hotel has an average rating of 2.35 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination":2.63
Traveller book this hotel because it was listed as "caring for the destination":2.07
Traveller find the hotel to be "caring for the destination":2.63
Traveller book this hotel because it was listed as "caring for the destination":2.07
"Just lovely place to be...worth every penny, will book there again, and will recommend to all friends."
Mrs. Marissa L. - United States on 20/08/2010
Mrs. Marissa L. - United States on 20/08/2010
"excellent"
Mr. vicky b. - Australia on 15/06/2010
Mr. vicky b. - Australia on 15/06/2010
"Noticed that there was no air conditioning within the building (except in each room) which could mean energy saving but we were not alerted to anything about energy saving itself. Didn't notice anything that particularly satisfied social development."
Mr. John T. - Australia on 08/05/2010
Mr. John T. - Australia on 08/05/2010
"They did have notices stating they were trying to save resources"
Mrs. Anne P. - Australia on 03/04/2010
Mrs. Anne P. - Australia on 03/04/2010
"I saw no obvious signs of caring for the environment"
Ms. Roslyn B. - Australia on 05/02/2010
Ms. Roslyn B. - Australia on 05/02/2010
"None."
Ms. Molly B. - United States on 19/03/2009
Ms. Molly B. - United States on 19/03/2009
"fine"
Ms. Susan H. - United States on 23/02/2009
Ms. Susan H. - United States on 23/02/2009
"Have a lookl at remarks"
Ms. Ognjenka V. - Bosnia & Herzegovina on 07/10/2008
Ms. Ognjenka V. - Bosnia & Herzegovina on 07/10/2008
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The City River Hotel has an average rating of 4.23 (out of a possible 5)
Traveller Comments:The City River Hotel has an average rating of 4.23 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4.37 |
| Check in/Welcome | 4.37 |
| Service | 4.27 |
| Charm/Experience | 4.2 |
| Overall Impression/Value | 4.2 |
"City River is an excellent place for tourists. location is very good, near to all.
The Staff is very warm and friendly, but English is little."
Mrs. Marissa L. - United States on 20/08/2010
The Staff is very warm and friendly, but English is little."
Mrs. Marissa L. - United States on 20/08/2010
"execllent could not want for better, rooms were clean and beds were comfortable, bathrooms were good size location was excellent, for the price you could not do better would go back tomorrow, stafff were very friendly."
Mr. vicky b. - Australia on 15/06/2010
Mr. vicky b. - Australia on 15/06/2010
"Although everything else was very good, there was confusion over airport transfers. It appears from the site they are free but only the pickup is free. Delivery back at the end of the stay was charged. Not that it was a huge amount but it did seem like deception."
Mrs. Anne P. - Australia on 03/04/2010
Mrs. Anne P. - Australia on 03/04/2010
"The accomondation was clean and the staffs were helpful and friendly."
Mr. Muhamad Izwan A. - Malaysia on 30/03/2010
Mr. Muhamad Izwan A. - Malaysia on 30/03/2010
"The service of City River Hotel is very nice.
The hotel is very comfortable and swimming pool is quiet and good."
Mr. You-Chan B. - Korea Repof on 10/03/2010
The hotel is very comfortable and swimming pool is quiet and good."
Mr. You-Chan B. - Korea Repof on 10/03/2010
"It was a great time here and for sure we will be back again..."
Mr. Oliver G. - Germany on 06/02/2010
Mr. Oliver G. - Germany on 06/02/2010
"Not a lot of breakfast options for vegetarians, especially if you follow a gluten free diet."
Ms. Roslyn B. - Australia on 05/02/2010
Ms. Roslyn B. - Australia on 05/02/2010
"This was one of the best hotels on our trip. We only lacked WiFi on the room. Otherwise everything was to our liking."
Mr. Tomas L. - Sweden on 14/01/2010
Mr. Tomas L. - Sweden on 14/01/2010
"Acommodation is clean but basic. Staff are all friendly and helpful. Wireless internet is provided free (but not in rooms) which is excellent. Comapre this to big 5 star hotels in Singapore that charge exorbitant amounts."
Mr. Geoffrey B. - United Kingdom on 30/08/2009
Mr. Geoffrey B. - United Kingdom on 30/08/2009
"Because this my couple and my son travelled together, so it's hard to find a place to dry our clothes, it's better to fix a ring at the balcony as some others."
Mr. Exiang Z. - China on 22/07/2009
Mr. Exiang Z. - China on 22/07/2009
"My stay was a real pleasure and I will stay again soon."
Mr. Carl M. - United Kingdom on 18/07/2009
Mr. Carl M. - United Kingdom on 18/07/2009
"Everything was Excellent! and I will tell my friends about this hotel."
Ms. Sandra H. - Australia on 06/05/2009
Ms. Sandra H. - Australia on 06/05/2009
"My room smelled like smoke and I had a non-smoking room. Then I noticed that the staff actually smoked in my bathroom (there were ashes in the bathroom). I complained and they let me move to a new room.
Great location. Friendly staff, great pool."
Ms. Molly B. - United States on 19/03/2009
Great location. Friendly staff, great pool."
Ms. Molly B. - United States on 19/03/2009
"Very nice hotel, beautiful pool on the roof.
Loved Siem Reap, would go back in a minute."
Mr. Anthony P. - Canada on 11/03/2009
Loved Siem Reap, would go back in a minute."
Mr. Anthony P. - Canada on 11/03/2009
"We received a very warm welcome and greeting. the morning receptionist was fabulous! He was very helpful in booking us a driver and guide. The afternoon/evening desk clerk was not very pleasant and often rude. Overall the rest of the staff was very helpful and kind. The doormen and maids always greeted us when passing us in the hallway. We were generally pleased with the service, minus the one individual."
Ms. Susan H. - United States on 23/02/2009
Ms. Susan H. - United States on 23/02/2009
"The hotel is lovely and it is quiet. With a free massage and a free poolside drink included in your stay it is good alue if you stay for just one night.
What lets this place down is:
1. The quality of the reception staff, which is poor.
2. The breakfast buffet.
The reception staff are forgetfukl and slightly unprofessional. Often when I went to reception to ask about something I would be asked to sign for something that we had previously oredered before they would answer my initial question. Also, on two occassions I had to remind the receptionist that they had forgotten to find some information that they had assured me they would prepare for me.
The breakfast buffet was dissappointing for a hotel of this quality. The eggs were cooked in advance and then kept in a heated cabinet (sometimes turned off) as was the bacon. This usually meant that the eggs were either cold and or horribly overcooked. The bacon was always cooked to a high crisp. The juice was pretty awful too.
Overall, I would not recommend this stay for more than one night. Especially as there re so many cheaper and more homely options ie Siem Reap."
Mr. John B. - United Kingdom on 06/02/2009
What lets this place down is:
1. The quality of the reception staff, which is poor.
2. The breakfast buffet.
The reception staff are forgetfukl and slightly unprofessional. Often when I went to reception to ask about something I would be asked to sign for something that we had previously oredered before they would answer my initial question. Also, on two occassions I had to remind the receptionist that they had forgotten to find some information that they had assured me they would prepare for me.
The breakfast buffet was dissappointing for a hotel of this quality. The eggs were cooked in advance and then kept in a heated cabinet (sometimes turned off) as was the bacon. This usually meant that the eggs were either cold and or horribly overcooked. The bacon was always cooked to a high crisp. The juice was pretty awful too.
Overall, I would not recommend this stay for more than one night. Especially as there re so many cheaper and more homely options ie Siem Reap."
Mr. John B. - United Kingdom on 06/02/2009
"Upon our arrival the desk clerks were not very friendly, did not smile, and appeared to look us up & down disapprovingly (perhaps we were looking a tad dishevelled after our 5 hour drive from Phnom Penh!?)
The remainder of the hotel staff, however, were very friendly, warm, charming and attentive.
The pool and bar on the roof is a great location to relax at the end of a long day at Angkor Wat.
Our Angkor Wat tour guide (arranged through the hotel) was lovely - his English was very good, he had an extensive knowledge of the temples, and a great sense of humour - the price of USD22 each was very reasonable for the 9+ hour day."
Ms. meg h. - Australia on 02/12/2008
The remainder of the hotel staff, however, were very friendly, warm, charming and attentive.
The pool and bar on the roof is a great location to relax at the end of a long day at Angkor Wat.
Our Angkor Wat tour guide (arranged through the hotel) was lovely - his English was very good, he had an extensive knowledge of the temples, and a great sense of humour - the price of USD22 each was very reasonable for the 9+ hour day."
Ms. meg h. - Australia on 02/12/2008
"The front office staff is a chaming point in the hotel as it seemed they're ready and willing to serve at anytime. Actually they did a great job. Also the guestroom cleaning should get a good mark. Generally the hotel runs on a regular route. "
Mr. Fanbo (Samuel) W. - China on 09/10/2008
Mr. Fanbo (Samuel) W. - China on 09/10/2008
"As link is wery good, I was expected the same from the hotel. Actually, some staff are really good, but main impression- dissapointing. When i was checking in, I had to pay not deposit, but the whole amount. In the same time, I met one men, returning breakfast coupons, and telling them that he is leaving deposit, but decited to change hotel. It was strange at that time. Staff don't speak English. Whatever they organized was not what was agreed and not worth money. But, as hotel is clean, and some of staff is really nice, I'd forget all the rest. But I arrived to KL after and my sister found out that her mobile is left in seif, in Siam Reap. I called and asked to check. They (after understanding what I was talking about) asked about fax number on my hotel in KL, in order to inform me by fax if it was found or nor. Never reaceived response. Siam reap is beautiful. All around, and of course, Angkor Wat, but if I ever decide to go there again, I'll not stay in the same hotel, and would not recommend anybody."
Ms. Ognjenka V. - Bosnia & Herzegovina on 07/10/2008
Ms. Ognjenka V. - Bosnia & Herzegovina on 07/10/2008
"We would definitely recommend the City River Hotel as somewhere to stay in Siem Reap. The location is excellent, the staff very helpful and friendly and the roof top pool and bar superb!"
Ms. Lucy H. - United Kingdom on 25/08/2008
Ms. Lucy H. - United Kingdom on 25/08/2008
"Ecellent location and the staff are super friendly and provide helpful information. Always clean and having breakfast included is a definate winner."
Ms. Kate B. - Australia on 05/07/2008
Ms. Kate B. - Australia on 05/07/2008
"Location is good; just a short walking distance to Old Market and Pub Street where you can find lots of eateries.
Room is clean, and breakfast is good although could do better with more croissants. Need to keep asking for replenishment. Guess the croissants were too delicious to resist."
Ms. Sharleen C. - Malaysia on 19/06/2008
Room is clean, and breakfast is good although could do better with more croissants. Need to keep asking for replenishment. Guess the croissants were too delicious to resist."
Ms. Sharleen C. - Malaysia on 19/06/2008
"I had a memorable stay at your hotel,starting with the extremelly friendly staff.The room was really clean, and confortable. "
Mrs. KARMINE DOS SANTOS M. - Brazil on 09/06/2008
Mrs. KARMINE DOS SANTOS M. - Brazil on 09/06/2008
"Staff was very helpful and went out of their way to assist you in everyway.
the room was large but sparsely decorated; and the bathroom was rather small."
Mr. Tue D. - United States on 03/03/2008
the room was large but sparsely decorated; and the bathroom was rather small."
Mr. Tue D. - United States on 03/03/2008
"
The hotel and the service were excellent. The only problem we encountered was that we could hear what the guests in the next room were doing - arguing!!!
Many thanks for the great service we had."
Mrs. Nicola P. - United Kingdom on 20/02/2008
The hotel and the service were excellent. The only problem we encountered was that we could hear what the guests in the next room were doing - arguing!!!
Many thanks for the great service we had."
Mrs. Nicola P. - United Kingdom on 20/02/2008
"I booked two deluxe rooms, which include river view and a balcony. As the booking discription online says: "The 30 sqm deluxe rooms are beautiful, quiet and clean, with large windows and river view.
Room amenities: , Air conditioning, Baby crib/cot/bed, Fridge, Balcony, Hair dryer, TV - Cable/Satellite, ...
But what I got was two rooms with city view (lower grade with $8 less), and one room even without a balcony(even the lower grade said with a balcony).
The manager told me that they had very few river-view rooms and he could change a room with river view with me (but without a balcony and the river view was from a small window, whereas the large window with ugly messy bulding view). What was more, the river view was far not so nice as the picture showed online. We were very disappointed, but since I didn't want my friends and me to be more annoyed, I gave up to ask for changing the room."
Ms. Rachel L. - Australia on 11/02/2008
Room amenities: , Air conditioning, Baby crib/cot/bed, Fridge, Balcony, Hair dryer, TV - Cable/Satellite, ...
But what I got was two rooms with city view (lower grade with $8 less), and one room even without a balcony(even the lower grade said with a balcony).
The manager told me that they had very few river-view rooms and he could change a room with river view with me (but without a balcony and the river view was from a small window, whereas the large window with ugly messy bulding view). What was more, the river view was far not so nice as the picture showed online. We were very disappointed, but since I didn't want my friends and me to be more annoyed, I gave up to ask for changing the room."
Ms. Rachel L. - Australia on 11/02/2008
"This hotel is value for money. Located away from busy Old Market,yet walking distance from it. Serves good breakfast, rooms are clean & big enough. Staff are friendly & helpful to all - asian & western guests. Great local food/pizza/pasta and cheap liquor can be found right door at the What Bo restaurant and Molopor Cafe. No complaints except . . .
1) kettle for boiling hot water not available
2) electric socket required 2 pin
It would be good to mention online so that travellers come better prepared.
Other than that, we're looking forward to return someday with our family. Have been recommending friends since our trip.
"
Ms. PECK LIAN C. - Singapore on 16/12/2007
1) kettle for boiling hot water not available
2) electric socket required 2 pin
It would be good to mention online so that travellers come better prepared.
Other than that, we're looking forward to return someday with our family. Have been recommending friends since our trip.
"
Ms. PECK LIAN C. - Singapore on 16/12/2007
"Hotel was very nice and well managed. Food was very good. Overall good experience and would book again. Slight issue with internet but efforts were made to correct."
Mr. Burt G. - United States on 06/12/2007
Mr. Burt G. - United States on 06/12/2007
"A very clean & comfortable stay. Took all the ache and stiffness away from all the walking and climbing at the temples. Presented a very safe & peaceful environment with great people around. Within walking distance to the popular markets, restaurants & shops. Highly recomended for its price range."
Mr. Tan Shet Loon, F. - Malaysia on 06/09/2007
Mr. Tan Shet Loon, F. - Malaysia on 06/09/2007
"I booked a suite and it was a great experience, The staff is very kind and make you you feel very happy."
Mr. GINO F. - Italy on 04/09/2007
Mr. GINO F. - Italy on 04/09/2007
