Mekong Angkor Palace Guesthouse
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Leng Seng Leak
Dear discerning and seasoned travelers: My name is Leng Seng Leak. I was born on March 4th, 1981. I am the owner and General Manager of the Mekong Angkor Palace. My guesthouse opened in 2002 and I am very proud of it. [Read more]This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Supports local sustainable tourism initiatives and aims to involve the guests in the process.
Supports local sustainable tourism initiatives and aims to involve the guests in the process.
Detailed description of the Caring for the Destination Initiative:
Mekong Angkor Palace is a Love Card Hotel. Love Cards is a local charity (monitored by the Norwegian Education and development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Mekong Angkor Palace on a voluntarily basis without sales commission. Guests can also join trips to the villages to see some of the projects in action.
Mekong Angkor Palace is a Love Card Hotel. Love Cards is a local charity (monitored by the Norwegian Education and development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Mekong Angkor Palace on a voluntarily basis without sales commission. Guests can also join trips to the villages to see some of the projects in action.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Mekong Angkor Palace Guesthouse has an average rating of 2.10 (out of a possible 3)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 2.10 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination": 2.43
Traveller book this hotel because it was listed as "caring for the destination": 1.77
Traveller find the hotel to be "caring for the destination": 2.43
Traveller book this hotel because it was listed as "caring for the destination": 1.77
"No comments."
Mrs. Parsathi Chatterjee - India on 11/03/2010
Mrs. Parsathi Chatterjee - India on 11/03/2010
"I was pleased the sheets were not changed every day. Saving on water and it really isn't necessary for a short stay."
Mrs. Kerry Maza - Australia on 04/02/2010
Mrs. Kerry Maza - Australia on 04/02/2010
"The hotel may well fall into this category, but I did not notice this displayed- except for the notice about the children's hospital in the foyer- which did help me to know where to go to donate blood."
Ms. Roslyn Walker - Australia on 21/01/2010
Ms. Roslyn Walker - Australia on 21/01/2010
"the guesthouse is situated at a very conveniently accessed location. distance to old market, night market is about 5 minutes ride by tuk-tuk and cost usd1."
Ms. Audrey Lim - Malaysia on 22/08/2009
Ms. Audrey Lim - Malaysia on 22/08/2009
"Staff and Service excellent....3rd time I have stayed at Mekong Angkor Princess...would not stay anywhere else."
Mr. Jeffrey Miller - Australia on 26/07/2009
Mr. Jeffrey Miller - Australia on 26/07/2009
"I stayed at this hotel before and found it a friendly home experience...wouldn't stay anywhere else in Siem Reap."
Mr. Jeffrey MILLER - Australia on 27/04/2009
Mr. Jeffrey MILLER - Australia on 27/04/2009
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Mr. Roberto Cespedes - Costa Rica on 14/04/2009
Mr. Roberto Cespedes - Costa Rica on 14/04/2009
"aaa"
Mr. Thomas Sampson - United Kingdom on 03/04/2009
Mr. Thomas Sampson - United Kingdom on 03/04/2009
"none"
Ms. Sakura Takano - United States on 17/03/2009
Ms. Sakura Takano - United States on 17/03/2009
"I guess this hotel does not like quiet custumers. But Siem Reap is famous for his temples and not for his money-girls. So I guess Mekong Angkor Palace does absolutly not take care for the destination."
Mr. Bertrand WIRTZ - France on 08/03/2009
Mr. Bertrand WIRTZ - France on 08/03/2009
"There were notices about environmental concerns (e.g. not replacing towels everyday unless requested) but we never requested towel replacement and it was done daily."
Ms. Stefani Day - United States on 02/11/2008
Ms. Stefani Day - United States on 02/11/2008
"Not much personal involvement from the hotel staff."
Mr. Bikash Purkayastha on 10/10/2008
Mr. Bikash Purkayastha on 10/10/2008
"I am happy overall with the stay. However, still the service level needs to be improved. As a foreigner, I requested the staff to check about my Flight Tickets by calling to the Airlines Office but they asked me to do it by myself. I didn't have Local Phone and also didn't have any idea. So it should have been better
Thanks"
Mr. Kishore Babu Kota - India on 08/04/2008
Thanks"
Mr. Kishore Babu Kota - India on 08/04/2008
"Very clean, felt safe. A great area to relax and chill out when you return from the temples and before you hit the great places to eat."
Mrs. Frances Postill - Australia on 05/02/2008
Mrs. Frances Postill - Australia on 05/02/2008
"Am not too sure about the local WH1 contact person or the hotel. Will definitely do a little more research before confirming a hotel or guesthouse here. The only black spot on an otherwise fabulous journey across four countries."
Mr. Akhnaten Mallya - India on 07/01/2008
Mr. Akhnaten Mallya - India on 07/01/2008
"Did not get to experience since they moved us to another hotel"
Mr. Karl Klessig - United States on 04/01/2008
Mr. Karl Klessig - United States on 04/01/2008
"As indicated above, we were not able to stay at the Mekong Angkor Palace."
Mr. Walter Zuck - United States on 03/01/2008
Mr. Walter Zuck - United States on 03/01/2008
"They have an note of buying postcards sticked on the wall, which stated the money would help the poor. Apart from that, it's just like another normal GH I experience."
Ms. Po Kwan Wong - Hong Kong on 02/01/2008
Ms. Po Kwan Wong - Hong Kong on 02/01/2008
"No comment submitted"
Mr. Fredrik Ellingsen - Norway on 21/12/2006
Mr. Fredrik Ellingsen - Norway on 21/12/2006
"Let people know what credit cards are used. I booked the rooms on mastercard but when I went to pay they would only accept visa which I don't carry. Luckily I had kept enough cash to pay the hotel and the driver and the airport tax."
Mr. Thomas Crowley - Thailand on 21/12/2006
Mr. Thomas Crowley - Thailand on 21/12/2006
"At the time of booking, provide a Helpline number where travellers can call and report such breach of confidence incidents."
Mr. Rajeev Gopal - Bangladesh on 20/12/2006
Mr. Rajeev Gopal - Bangladesh on 20/12/2006
"No comment submitted"
Mr. PIERRE MARCHAL - France on 10/12/2006
Mr. PIERRE MARCHAL - France on 10/12/2006
"No comment submitted"
Mr. Ryan Tompkins - Korea Repof on 09/12/2006
Mr. Ryan Tompkins - Korea Repof on 09/12/2006
"No comment submitted"
Ms. Wai Mun Yuen - Singapore on 06/12/2006
Ms. Wai Mun Yuen - Singapore on 06/12/2006
"No comment submitted"
Mr. Minhaz Lokhandwala - Singapore on 01/12/2006
Mr. Minhaz Lokhandwala - Singapore on 01/12/2006
"Building next door that was burning leaves created unpleasant smoke especially for the pool area. Provide towels at the pool."
Mr. James Abeshaus - Korea Repof on 29/11/2006
Mr. James Abeshaus - Korea Repof on 29/11/2006
"No comment submitted"
Mr. David Greenfield - United Kingdom on 25/11/2006
Mr. David Greenfield - United Kingdom on 25/11/2006
"all good"
Mr. nikolaos patselis - Australia on 13/11/2006
Mr. nikolaos patselis - Australia on 13/11/2006
"I would have liked a clean shower curtain...the one in our room was super moldy."
Ms. sarah farris - Singapore on 27/10/2006
Ms. sarah farris - Singapore on 27/10/2006
"Perhaps your hotel should consider providing more amenities such as shampoo + conditioner."
Ms. Stella Leong - New Zealand on 04/09/2006
Ms. Stella Leong - New Zealand on 04/09/2006
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Mekong Angkor Palace Guesthouse has an average rating of 4.01 (out of a possible 5)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 4.01 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4.07 |
| Check in/Welcome | 4.07 |
| Service | 4.1 |
| Charm/Experience | 4.03 |
| Overall Impression/Value | 3.93 |
"The room and ambiance with a swimming pool were good. However, it would be better if 2 towels per person were provided, as well as a bottle of shampoo. Also the AC machine was too small for the room, with the temperature over the seating area (where the sofa is kept) being too high for comfort.
The breakfast, that was included in the room price, could have been better. For instance if the choice of breakfast included eggs, not even a small cube of butter OR jam was provided with the bread, making the dry bread really difficult to swallow."
Mrs. Parsathi Chatterjee - India on 11/03/2010
The breakfast, that was included in the room price, could have been better. For instance if the choice of breakfast included eggs, not even a small cube of butter OR jam was provided with the bread, making the dry bread really difficult to swallow."
Mrs. Parsathi Chatterjee - India on 11/03/2010
"some problem with the air conditioner, loosing water into the room"
Mr. Sandro Cortini - Italy on 19/02/2010
Mr. Sandro Cortini - Italy on 19/02/2010
"Excellent location in the city center, well-trained and very friendly staff, good rooms!
Of the minuses - poorly organized breakfast, a weak air conditioner!"
Mr. Alexey Zhigalkin - Russian Federation on 13/02/2010
Of the minuses - poorly organized breakfast, a weak air conditioner!"
Mr. Alexey Zhigalkin - Russian Federation on 13/02/2010
"The room was clean and tidy...two queen size beds appreciated. I thought it was very good value for the cost to stay at the hotel."
Mrs. Kerry Maza - Australia on 04/02/2010
Mrs. Kerry Maza - Australia on 04/02/2010
"The only down side to the hotel was the towels- which were very worn and thin. The pool was great. It was a bit unusual to order breakfast and then have to go back to collect it. If the staff simply took it to the tables, and they have time as it's not a huge hotel, that would make the breakfast service seem better."
Ms. Roslyn Walker - Australia on 21/01/2010
Ms. Roslyn Walker - Australia on 21/01/2010
"Spacious room, impeccable and friendly staff"
Ms. Trinidad Decombe - Chile on 14/01/2010
Ms. Trinidad Decombe - Chile on 14/01/2010
"We were quite happy to be atht the Guesthouse. There is a certain charm to it and the pool is a great place to chill after a day of "templing".
The only bothering thing is that there must be some kind of training facility nearby where people chanted some kind of military drills starting at around 6am in the morning every day. Since this was the same kind of drill and song, it can get on your nerves pretty quickly."
Mr. armin ritzhaupt - Germany on 10/01/2010
The only bothering thing is that there must be some kind of training facility nearby where people chanted some kind of military drills starting at around 6am in the morning every day. Since this was the same kind of drill and song, it can get on your nerves pretty quickly."
Mr. armin ritzhaupt - Germany on 10/01/2010
"Good value but staff not too friendly. Okay location."
Mrs. Patty Waterfall - United States on 05/01/2010
Mrs. Patty Waterfall - United States on 05/01/2010
"It was very clean and basic. Good value for the price as it had a pool and was very close to everything. The towels were a bit threadbare but passable!"
Mr. Michelle D on 02/11/2009
Mr. Michelle D on 02/11/2009
"A friendly Family caring Staff"
Mr. Jeffrey Miller - Australia on 18/10/2009
Mr. Jeffrey Miller - Australia on 18/10/2009
"We booker a superior room (surcharge) we received a ground floor room, parking view and now balcony. Please do not call this superior...
Towels where so thin they looked more like silk scarves.
I think you can get better value for monez than this hotel."
Mr. Johannes van Schaik - Netherlands on 17/10/2009
Towels where so thin they looked more like silk scarves.
I think you can get better value for monez than this hotel."
Mr. Johannes van Schaik - Netherlands on 17/10/2009
"Accomodation a little tired, showing it's age but overall OK, no complaints."
Mr. Gary Manning - United Kingdom on 06/10/2009
Mr. Gary Manning - United Kingdom on 06/10/2009
"The rooms and the pool at the Angkor Palace are great. The hot water didn't work too well and in places the hotel looked incomplete, however this didn't detract from the stay. It was great value for money."
Mr. Juan Nolan - Australia on 26/08/2009
Mr. Juan Nolan - Australia on 26/08/2009
"mosquitos !"
Mr. Dilip Pawar - India on 27/07/2009
Mr. Dilip Pawar - India on 27/07/2009
"Very pleasant stay and lovely pool."
Ms. ALEXANDRA YOUNG - Australia on 18/07/2009
Ms. ALEXANDRA YOUNG - Australia on 18/07/2009
"Accommodation was good and kept very clean, and always managed to clean room when we were out."
Mr. Jeffrey MILLER - Australia on 27/04/2009
Mr. Jeffrey MILLER - Australia on 27/04/2009
"Clean and large rooms but they didn't clean our room one day, altough when we asked they did provide us with new towels and free water. Staff is friendly and can arrange airport pick up and a motor bike to visit Angkor."
Mr. Roberto Cespedes - Costa Rica on 14/04/2009
Mr. Roberto Cespedes - Costa Rica on 14/04/2009
"The mekong palace angkor hotel is run down and wat past it's best. The swimmimg pool is nxt o road whicg is currently being torn up and the hotel next to the road is being re-buil so the pool was effectively not usable. The building noise stared at 7.00am. The airconditioner unti blasted onto the bed"
Mr. Thomas Sampson - United Kingdom on 03/04/2009
Mr. Thomas Sampson - United Kingdom on 03/04/2009
"The standard rooms are not nearly as nice as pictured and there is not real shower, just a showerhead near the toilet. The hotel was undergoing major construction (building a 3rd floor and building a water main across the property) and was dusty and loud. We did not have water or electricity for several hours on two days."
Ms. Sakura Takano - United States on 17/03/2009
Ms. Sakura Takano - United States on 17/03/2009
"There were works all day long at the floor upon the rooms and in the 2 buildings beside the swimming pool.
One night, several custumers came to the swimming-pool at 3 am, shouting and laughing very loudly with money-girls. The next day, I complained to the staff because nobody said anything but the following night everything begun again and the staff said nothing again. I will never go again to this hotel."
Mr. Bertrand WIRTZ - France on 08/03/2009
One night, several custumers came to the swimming-pool at 3 am, shouting and laughing very loudly with money-girls. The next day, I complained to the staff because nobody said anything but the following night everything begun again and the staff said nothing again. I will never go again to this hotel."
Mr. Bertrand WIRTZ - France on 08/03/2009
"The service is so poor and peopleworking there so little concerned about the comfort oftheir guest, it is desesperate...
exemple: they are building two newfloors and the workers start with teir hammer at 7am and the reception desk just don tcare...
they throw over guest restingon the swimming pool some ciment because they don t care about putting any protections. the breakfast is terrible (nescafe)
in 3 nights , they never came to clean the room...etc..."
Mr. jean eric caruel - France on 22/01/2009
exemple: they are building two newfloors and the workers start with teir hammer at 7am and the reception desk just don tcare...
they throw over guest restingon the swimming pool some ciment because they don t care about putting any protections. the breakfast is terrible (nescafe)
in 3 nights , they never came to clean the room...etc..."
Mr. jean eric caruel - France on 22/01/2009
"very moldy bathroom :("
Ms. AGNES Pek - Slovakia on 18/01/2009
Ms. AGNES Pek - Slovakia on 18/01/2009
"great location. was nice to be picked up at the airport"
Mr. Ian Phillips - Canada on 09/01/2009
Mr. Ian Phillips - Canada on 09/01/2009
"The pool was great! Super clean and big enough that you could actually swim. "Internet cafe" was a single laptop that rarely connected to the internet, but there were many inexpensive internet cafes nearby so it was not a big issue. Central location with many nearby restaurants. Overall, a very good experience for a reasonable price especially since breakfast and tax were included and there was no fee for using a credit card."
Ms. Christine Johns - United States on 07/01/2009
Ms. Christine Johns - United States on 07/01/2009
"good value for the money"
Mr. Hans Knorr - Germany on 28/12/2008
Mr. Hans Knorr - Germany on 28/12/2008
"On the first night, the water was not clean and yellow and we couldn't have shower but the water quality was improved in the next day. Swimming pool is quite clean but the water is very cold and it's a bit small. 4 swimmers can make the pool full. Better time to swim in early morning and afternoon after 4pm but that time the water is colder. Receptionist didnt give us coupon for breakfast but the waitress asked us for that to order breakfast. they didn't inform that the breakfast time from 7.30-9am so we missed 1 breakfast. In general we are satisfied with the hotel and would love to stay there again when we come back. The services are quite good with that room rate. and the most important aspect is that it's quite near to night market (10min walking), old market (10min walking) and near food market."
Ms. Nga Dang Thuy - Vietnam on 20/12/2008
Ms. Nga Dang Thuy - Vietnam on 20/12/2008
"Overall the room was clean and hot showers/air con were working well. breakfast was also decent for its price. the ongoing renovations may be a nuisance for those who want some rest during the day. We had a nasty shock when the front office did not arrange for a car to the airport although they promised to. No reasons were given but I suspect they have mobilised their cars for the more profitable sunset tours. We had to scramble for a vehicle at the last minute and almost missed our outbound flight."
Mr. Shiang Liang Lim - Singapore on 10/12/2008
Mr. Shiang Liang Lim - Singapore on 10/12/2008
"ok place, lovely pool, staff were ok,some rooms are a lot bigger then others so ask to see some before deciding weather to stay, in my veiw the deluxe rooms are not worth the extra money as they are not much different to the standard ones except balcony and bath.
lots of power cuts in the resort, and building works going on at present.
my sister left her bank card in her room (we changed rooms) and the cleaner kept it in her room, and did not hand it back untill my sister asked to go and check the room,which had been 24 hours later!!! all in all it was ok for the value room 119 has a bad leak when it rains."
Mrs. emma bennett - United Kingdom on 11/11/2008
lots of power cuts in the resort, and building works going on at present.
my sister left her bank card in her room (we changed rooms) and the cleaner kept it in her room, and did not hand it back untill my sister asked to go and check the room,which had been 24 hours later!!! all in all it was ok for the value room 119 has a bad leak when it rains."
Mrs. emma bennett - United Kingdom on 11/11/2008
"Fantastic hotel and great staff- nothing too much trouble and all very friendly. Great location too. Thanks."
Mr. Jon Mcnamara - United Kingdom on 10/11/2008
Mr. Jon Mcnamara - United Kingdom on 10/11/2008
"The online description says car/motorbike/bicicyle rental, but that was not available at the guesthouse. In fact, they couldn't even tell me how much I should expect to pay for bicycle rental elsewhere.
Otherwise, we were very happy with the staff and the room. It was very quiet, the room was large with a comfortable bed, and the pool and public spaces were very clean."
Ms. Stefani Day - United States on 02/11/2008
Otherwise, we were very happy with the staff and the room. It was very quiet, the room was large with a comfortable bed, and the pool and public spaces were very clean."
Ms. Stefani Day - United States on 02/11/2008
