Mekong Angkor Palace Guesthouse
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Leng Seng Leak
Dear discerning and seasoned travelers: My name is Leng Seng Leak. I was born on March 4th, 1981. I am the owner and General Manager of the Mekong Angkor Palace. My guesthouse opened in 2002 and I am very proud of it. [Read more]This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Supports local sustainable tourism initiatives and aims to involve the guests in the process.
Supports local sustainable tourism initiatives and aims to involve the guests in the process.
Detailed description of the Caring for the Destination Initiative:
Mekong Angkor Palace is a Love Card Hotel. Love Cards is a local charity (monitored by the Norwegian Education and development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Mekong Angkor Palace on a voluntarily basis without sales commission. Guests can also join trips to the villages to see some of the projects in action.
Mekong Angkor Palace is a Love Card Hotel. Love Cards is a local charity (monitored by the Norwegian Education and development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Mekong Angkor Palace on a voluntarily basis without sales commission. Guests can also join trips to the villages to see some of the projects in action.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Mekong Angkor Palace Guesthouse has an average rating of 2.10 (out of a possible 3)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 2.10 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination": 2.5
Traveller book this hotel because it was listed as "caring for the destination": 1.7
Traveller find the hotel to be "caring for the destination": 2.5
Traveller book this hotel because it was listed as "caring for the destination": 1.7
"As I do not know what the target of this effort is and as I did not experience anything in this direction I cannot comment. I think it was just normal business behavior."
Mr. Christian M. - Germany on 30/08/2010
Mr. Christian M. - Germany on 30/08/2010
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Mr. RUI F. - Portugal on 21/08/2010
Mr. RUI F. - Portugal on 21/08/2010
"They have information about local orphanage posted on wall which was nice and encouraged others to visit."
Ms. Sarah M. - United States on 05/07/2010
Ms. Sarah M. - United States on 05/07/2010
"m"
Mr. Roque R. - Argentina on 30/04/2010
Mr. Roque R. - Argentina on 30/04/2010
"No comments."
Mrs. Parsathi C. - India on 11/03/2010
Mrs. Parsathi C. - India on 11/03/2010
"I was pleased the sheets were not changed every day. Saving on water and it really isn't necessary for a short stay."
Mrs. Kerry M. - Australia on 04/02/2010
Mrs. Kerry M. - Australia on 04/02/2010
"The hotel may well fall into this category, but I did not notice this displayed- except for the notice about the children's hospital in the foyer- which did help me to know where to go to donate blood."
Ms. Roslyn W. - Australia on 21/01/2010
Ms. Roslyn W. - Australia on 21/01/2010
"the guesthouse is situated at a very conveniently accessed location. distance to old market, night market is about 5 minutes ride by tuk-tuk and cost usd1."
Ms. Audrey L. - Malaysia on 22/08/2009
Ms. Audrey L. - Malaysia on 22/08/2009
"Staff and Service excellent....3rd time I have stayed at Mekong Angkor Princess...would not stay anywhere else."
Mr. Jeffrey M. - Australia on 26/07/2009
Mr. Jeffrey M. - Australia on 26/07/2009
"I stayed at this hotel before and found it a friendly home experience...wouldn't stay anywhere else in Siem Reap."
Mr. Jeffrey M. - Australia on 27/04/2009
Mr. Jeffrey M. - Australia on 27/04/2009
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Mr. Roberto C. - Costa Rica on 14/04/2009
Mr. Roberto C. - Costa Rica on 14/04/2009
"aaa"
Mr. Thomas S. - United Kingdom on 03/04/2009
Mr. Thomas S. - United Kingdom on 03/04/2009
"none"
Ms. Sakura T. - United States on 17/03/2009
Ms. Sakura T. - United States on 17/03/2009
"I guess this hotel does not like quiet custumers. But Siem Reap is famous for his temples and not for his money-girls. So I guess Mekong Angkor Palace does absolutly not take care for the destination."
Mr. Bertrand W. - France on 08/03/2009
Mr. Bertrand W. - France on 08/03/2009
"There were notices about environmental concerns (e.g. not replacing towels everyday unless requested) but we never requested towel replacement and it was done daily."
Ms. Stefani D. - United States on 02/11/2008
Ms. Stefani D. - United States on 02/11/2008
"Not much personal involvement from the hotel staff."
Mr. Bikash P. on 10/10/2008
Mr. Bikash P. on 10/10/2008
"I am happy overall with the stay. However, still the service level needs to be improved. As a foreigner, I requested the staff to check about my Flight Tickets by calling to the Airlines Office but they asked me to do it by myself. I didn't have Local Phone and also didn't have any idea. So it should have been better
Thanks"
Mr. Kishore Babu K. - India on 08/04/2008
Thanks"
Mr. Kishore Babu K. - India on 08/04/2008
"Very clean, felt safe. A great area to relax and chill out when you return from the temples and before you hit the great places to eat."
Mrs. Frances P. - Australia on 05/02/2008
Mrs. Frances P. - Australia on 05/02/2008
"Am not too sure about the local WH1 contact person or the hotel. Will definitely do a little more research before confirming a hotel or guesthouse here. The only black spot on an otherwise fabulous journey across four countries."
Mr. Akhnaten M. - India on 07/01/2008
Mr. Akhnaten M. - India on 07/01/2008
"Did not get to experience since they moved us to another hotel"
Mr. Karl K. - United States on 04/01/2008
Mr. Karl K. - United States on 04/01/2008
"As indicated above, we were not able to stay at the Mekong Angkor Palace."
Mr. Walter Z. - United States on 03/01/2008
Mr. Walter Z. - United States on 03/01/2008
"They have an note of buying postcards sticked on the wall, which stated the money would help the poor. Apart from that, it's just like another normal GH I experience."
Ms. Po Kwan W. - Hong Kong on 02/01/2008
Ms. Po Kwan W. - Hong Kong on 02/01/2008
"No comment submitted"
Mr. Fredrik E. - Norway on 21/12/2006
Mr. Fredrik E. - Norway on 21/12/2006
"Let people know what credit cards are used. I booked the rooms on mastercard but when I went to pay they would only accept visa which I don't carry. Luckily I had kept enough cash to pay the hotel and the driver and the airport tax."
Mr. Thomas C. - Thailand on 21/12/2006
Mr. Thomas C. - Thailand on 21/12/2006
"At the time of booking, provide a Helpline number where travellers can call and report such breach of confidence incidents."
Mr. Rajeev G. - Bangladesh on 20/12/2006
Mr. Rajeev G. - Bangladesh on 20/12/2006
"No comment submitted"
Mr. PIERRE M. - France on 10/12/2006
Mr. PIERRE M. - France on 10/12/2006
"No comment submitted"
Mr. Ryan T. - Korea Repof on 09/12/2006
Mr. Ryan T. - Korea Repof on 09/12/2006
"No comment submitted"
Ms. Wai Mun Y. - Singapore on 06/12/2006
Ms. Wai Mun Y. - Singapore on 06/12/2006
"No comment submitted"
Mr. Minhaz L. - Singapore on 01/12/2006
Mr. Minhaz L. - Singapore on 01/12/2006
"Building next door that was burning leaves created unpleasant smoke especially for the pool area. Provide towels at the pool."
Mr. James A. - Korea Repof on 29/11/2006
Mr. James A. - Korea Repof on 29/11/2006
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Mekong Angkor Palace Guesthouse has an average rating of 3.99 (out of a possible 5)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 3.99 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 3.9 |
| Check in/Welcome | 3.9 |
| Service | 4.07 |
| Charm/Experience | 4.07 |
| Overall Impression/Value | 3.93 |
"Difficult handling of a booking mistake with some negotiations instead of normal reservation update."
Mr. Christian M. - Germany on 30/08/2010
Mr. Christian M. - Germany on 30/08/2010
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Mr. RUI F. - Portugal on 21/08/2010
Mr. RUI F. - Portugal on 21/08/2010
"The bathroom looked a bit shabby and we had cockkroches in the room.
Besides that the service was very friendly and we felt very welcome. Also the airport pick-up was well arranged."
Mr. thorsten h. - Germany on 16/08/2010
Besides that the service was very friendly and we felt very welcome. Also the airport pick-up was well arranged."
Mr. thorsten h. - Germany on 16/08/2010
"They are very firm about using their tuk-tuk drivers and service. It was a bit of a problem for us as we had pre-arranged a driver. The hotel was constantly asking and basically requiring us to use their service. We booked with their driver and then it ended up being someone else who didn't speak much English."
Ms. Sarah M. - United States on 05/07/2010
Ms. Sarah M. - United States on 05/07/2010
"Very friendly people always willing to help you."
Mr. Federico D. - Spain and Canary Islands on 28/05/2010
Mr. Federico D. - Spain and Canary Islands on 28/05/2010
"Really nice big room. Great pool."
Ms. carmel h. - New Zealand on 20/05/2010
Ms. carmel h. - New Zealand on 20/05/2010
"excelente relación calidad/precio, buena ubicación, excelente atención. Totalmente recomendable."
Mr. Roque R. - Argentina on 30/04/2010
Mr. Roque R. - Argentina on 30/04/2010
"Room make up service very slow to happen and both days needed to chase up mid-afternoon.
Towels need to be replaced, current towels very old, soiled and not of acceptable standard.
Bathroom has raised bathtubs with shower and can be quite dangerous when stepping out due to floor/bath height differential."
Mr. Michael G. - United Kingdom on 22/04/2010
Towels need to be replaced, current towels very old, soiled and not of acceptable standard.
Bathroom has raised bathtubs with shower and can be quite dangerous when stepping out due to floor/bath height differential."
Mr. Michael G. - United Kingdom on 22/04/2010
"very kind staff, very helpfull i would definetly stay there again."
Mr. thomas m. - Canada on 12/04/2010
Mr. thomas m. - Canada on 12/04/2010
"The room and ambiance with a swimming pool were good. However, it would be better if 2 towels per person were provided, as well as a bottle of shampoo. Also the AC machine was too small for the room, with the temperature over the seating area (where the sofa is kept) being too high for comfort.
The breakfast, that was included in the room price, could have been better. For instance if the choice of breakfast included eggs, not even a small cube of butter OR jam was provided with the bread, making the dry bread really difficult to swallow."
Mrs. Parsathi C. - India on 11/03/2010
The breakfast, that was included in the room price, could have been better. For instance if the choice of breakfast included eggs, not even a small cube of butter OR jam was provided with the bread, making the dry bread really difficult to swallow."
Mrs. Parsathi C. - India on 11/03/2010
"some problem with the air conditioner, loosing water into the room"
Mr. Sandro C. - Italy on 19/02/2010
Mr. Sandro C. - Italy on 19/02/2010
"Excellent location in the city center, well-trained and very friendly staff, good rooms!
Of the minuses - poorly organized breakfast, a weak air conditioner!"
Mr. Alexey Z. - Russian Federation on 13/02/2010
Of the minuses - poorly organized breakfast, a weak air conditioner!"
Mr. Alexey Z. - Russian Federation on 13/02/2010
"The room was clean and tidy...two queen size beds appreciated. I thought it was very good value for the cost to stay at the hotel."
Mrs. Kerry M. - Australia on 04/02/2010
Mrs. Kerry M. - Australia on 04/02/2010
"The only down side to the hotel was the towels- which were very worn and thin. The pool was great. It was a bit unusual to order breakfast and then have to go back to collect it. If the staff simply took it to the tables, and they have time as it's not a huge hotel, that would make the breakfast service seem better."
Ms. Roslyn W. - Australia on 21/01/2010
Ms. Roslyn W. - Australia on 21/01/2010
"Spacious room, impeccable and friendly staff"
Ms. Trinidad D. - Chile on 14/01/2010
Ms. Trinidad D. - Chile on 14/01/2010
"We were quite happy to be atht the Guesthouse. There is a certain charm to it and the pool is a great place to chill after a day of "templing".
The only bothering thing is that there must be some kind of training facility nearby where people chanted some kind of military drills starting at around 6am in the morning every day. Since this was the same kind of drill and song, it can get on your nerves pretty quickly."
Mr. armin r. - Germany on 10/01/2010
The only bothering thing is that there must be some kind of training facility nearby where people chanted some kind of military drills starting at around 6am in the morning every day. Since this was the same kind of drill and song, it can get on your nerves pretty quickly."
Mr. armin r. - Germany on 10/01/2010
"Good value but staff not too friendly. Okay location."
Mrs. Patty W. - United States on 05/01/2010
Mrs. Patty W. - United States on 05/01/2010
"It was very clean and basic. Good value for the price as it had a pool and was very close to everything. The towels were a bit threadbare but passable!"
Mr. Michelle D. on 02/11/2009
Mr. Michelle D. on 02/11/2009
"A friendly Family caring Staff"
Mr. Jeffrey M. - Australia on 18/10/2009
Mr. Jeffrey M. - Australia on 18/10/2009
"We booker a superior room (surcharge) we received a ground floor room, parking view and now balcony. Please do not call this superior...
Towels where so thin they looked more like silk scarves.
I think you can get better value for monez than this hotel."
Mr. Johannes van S. - Netherlands on 17/10/2009
Towels where so thin they looked more like silk scarves.
I think you can get better value for monez than this hotel."
Mr. Johannes van S. - Netherlands on 17/10/2009
"Accomodation a little tired, showing it's age but overall OK, no complaints."
Mr. Gary M. - United Kingdom on 06/10/2009
Mr. Gary M. - United Kingdom on 06/10/2009
"The rooms and the pool at the Angkor Palace are great. The hot water didn't work too well and in places the hotel looked incomplete, however this didn't detract from the stay. It was great value for money."
Mr. Juan N. - Australia on 26/08/2009
Mr. Juan N. - Australia on 26/08/2009
"mosquitos !"
Mr. Dilip P. - India on 27/07/2009
Mr. Dilip P. - India on 27/07/2009
"Very pleasant stay and lovely pool."
Ms. ALEXANDRA Y. - Australia on 18/07/2009
Ms. ALEXANDRA Y. - Australia on 18/07/2009
"Accommodation was good and kept very clean, and always managed to clean room when we were out."
Mr. Jeffrey M. - Australia on 27/04/2009
Mr. Jeffrey M. - Australia on 27/04/2009
"Clean and large rooms but they didn't clean our room one day, altough when we asked they did provide us with new towels and free water. Staff is friendly and can arrange airport pick up and a motor bike to visit Angkor."
Mr. Roberto C. - Costa Rica on 14/04/2009
Mr. Roberto C. - Costa Rica on 14/04/2009
"The mekong palace angkor hotel is run down and wat past it's best. The swimmimg pool is nxt o road whicg is currently being torn up and the hotel next to the road is being re-buil so the pool was effectively not usable. The building noise stared at 7.00am. The airconditioner unti blasted onto the bed"
Mr. Thomas S. - United Kingdom on 03/04/2009
Mr. Thomas S. - United Kingdom on 03/04/2009
"The standard rooms are not nearly as nice as pictured and there is not real shower, just a showerhead near the toilet. The hotel was undergoing major construction (building a 3rd floor and building a water main across the property) and was dusty and loud. We did not have water or electricity for several hours on two days."
Ms. Sakura T. - United States on 17/03/2009
Ms. Sakura T. - United States on 17/03/2009
"There were works all day long at the floor upon the rooms and in the 2 buildings beside the swimming pool.
One night, several custumers came to the swimming-pool at 3 am, shouting and laughing very loudly with money-girls. The next day, I complained to the staff because nobody said anything but the following night everything begun again and the staff said nothing again. I will never go again to this hotel."
Mr. Bertrand W. - France on 08/03/2009
One night, several custumers came to the swimming-pool at 3 am, shouting and laughing very loudly with money-girls. The next day, I complained to the staff because nobody said anything but the following night everything begun again and the staff said nothing again. I will never go again to this hotel."
Mr. Bertrand W. - France on 08/03/2009
"The service is so poor and peopleworking there so little concerned about the comfort oftheir guest, it is desesperate...
exemple: they are building two newfloors and the workers start with teir hammer at 7am and the reception desk just don tcare...
they throw over guest restingon the swimming pool some ciment because they don t care about putting any protections. the breakfast is terrible (nescafe)
in 3 nights , they never came to clean the room...etc..."
Mr. jean eric c. - France on 22/01/2009
exemple: they are building two newfloors and the workers start with teir hammer at 7am and the reception desk just don tcare...
they throw over guest restingon the swimming pool some ciment because they don t care about putting any protections. the breakfast is terrible (nescafe)
in 3 nights , they never came to clean the room...etc..."
Mr. jean eric c. - France on 22/01/2009
