Mekong Angkor Palace Guesthouse
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Leng Seng Leak
This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Support local sustainable tourism initiatives and aims to involve the guests in the process.
Support local sustainable tourism initiatives and aims to involve the guests in the process.
Detailed description of the Caring for the Destination Initiative:
Mekong Angkor Palace is a Love Card Hotel. Love Cards is a local charity (monitored by the Norwegian Education and development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Mekong Angkor Palace on a voluntarily basis without sales commission. Guests can also join trips to the villages to see some of the projects in action.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Mekong Angkor Palace Guesthouse has an average rating of 2.12 (out of a possible 3)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 2.12 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination": 2.23
Traveller book this hotel because it was listed as "caring for the destination": 2
Traveller find the hotel to be "caring for the destination": 2.23
Traveller book this hotel because it was listed as "caring for the destination": 2
"There were notices about environmental concerns (e.g. not replacing towels everyday unless requested) but we never requested towel replacement and it was done daily."
Ms. Stefani Day - United States on 02/11/2008
Ms. Stefani Day - United States on 02/11/2008
"Not much personal involvement from the hotel staff."
Mr. Bikash Purkayastha on 10/10/2008
Mr. Bikash Purkayastha on 10/10/2008
"I am happy overall with the stay. However, still the service level needs to be improved. As a foreigner, I requested the staff to check about my Flight Tickets by calling to the Airlines Office but they asked me to do it by myself. I didn't have Local Phone and also didn't have any idea. So it should have been better
Thanks"
Mr. Kishore Babu Kota - India on 08/04/2008
Thanks"
Mr. Kishore Babu Kota - India on 08/04/2008
"Very clean, felt safe. A great area to relax and chill out when you return from the temples and before you hit the great places to eat."
Mrs. Frances Postill - Australia on 05/02/2008
Mrs. Frances Postill - Australia on 05/02/2008
"Am not too sure about the local WH1 contact person or the hotel. Will definitely do a little more research before confirming a hotel or guesthouse here. The only black spot on an otherwise fabulous journey across four countries."
Mr. Akhnaten Mallya - India on 07/01/2008
Mr. Akhnaten Mallya - India on 07/01/2008
"Did not get to experience since they moved us to another hotel"
Mr. Karl Klessig - United States on 04/01/2008
Mr. Karl Klessig - United States on 04/01/2008
"As indicated above, we were not able to stay at the Mekong Angkor Palace."
Mr. Walter Zuck - United States on 03/01/2008
Mr. Walter Zuck - United States on 03/01/2008
"They have an note of buying postcards sticked on the wall, which stated the money would help the poor. Apart from that, it's just like another normal GH I experience."
Ms. Po Kwan Wong - Hong Kong on 02/01/2008
Ms. Po Kwan Wong - Hong Kong on 02/01/2008
"No comment submitted"
Mr. Fredrik Ellingsen - Norway on 21/12/2006
Mr. Fredrik Ellingsen - Norway on 21/12/2006
"Let people know what credit cards are used. I booked the rooms on mastercard but when I went to pay they would only accept visa which I don't carry. Luckily I had kept enough cash to pay the hotel and the driver and the airport tax."
Mr. Thomas Crowley - Thailand on 21/12/2006
Mr. Thomas Crowley - Thailand on 21/12/2006
"At the time of booking, provide a Helpline number where travellers can call and report such breach of confidence incidents."
Mr. Rajeev Gopal - Bangladesh on 20/12/2006
Mr. Rajeev Gopal - Bangladesh on 20/12/2006
"No comment submitted"
Mr. PIERRE MARCHAL - France on 10/12/2006
Mr. PIERRE MARCHAL - France on 10/12/2006
"No comment submitted"
Mr. Ryan Tompkins - Korea Repof on 09/12/2006
Mr. Ryan Tompkins - Korea Repof on 09/12/2006
"No comment submitted"
Ms. Wai Mun Yuen - Singapore on 06/12/2006
Ms. Wai Mun Yuen - Singapore on 06/12/2006
"No comment submitted"
Mr. Minhaz Lokhandwala - Singapore on 01/12/2006
Mr. Minhaz Lokhandwala - Singapore on 01/12/2006
"Building next door that was burning leaves created unpleasant smoke especially for the pool area. Provide towels at the pool."
Mr. James Abeshaus - Korea Repof on 29/11/2006
Mr. James Abeshaus - Korea Repof on 29/11/2006
"No comment submitted"
Mr. David Greenfield - United Kingdom on 25/11/2006
Mr. David Greenfield - United Kingdom on 25/11/2006
"all good"
Mr. nikolaos patselis - Australia on 13/11/2006
Mr. nikolaos patselis - Australia on 13/11/2006
"I would have liked a clean shower curtain...the one in our room was super moldy."
Ms. sarah farris - Singapore on 27/10/2006
Ms. sarah farris - Singapore on 27/10/2006
"Perhaps your hotel should consider providing more amenities such as shampoo + conditioner."
Ms. Stella Leong - New Zealand on 04/09/2006
Ms. Stella Leong - New Zealand on 04/09/2006
"Little bit run down, but the swimming pool is a great bonus."
Ms. Jennifer Johnston - Ireland on 24/08/2006
Ms. Jennifer Johnston - Ireland on 24/08/2006
"Already brilliant - in a way I'm glad Expedia doesn't do Cambodia as it forced me to look at other internet booking options. Your information was well conceived and the booking service brilliant - if the rest of the hotels on your list are as nice as the one I chose then service is impeccable. Thanks a lot! Will use again when travelling in South East Asia!"
Ms. Katrina Dowhan - United Kingdom on 15/08/2006
Ms. Katrina Dowhan - United Kingdom on 15/08/2006
"i think you did a great job, i had no problems. Car was there even tho he charged me when reply said free, however, this was ok, as i used him then for the next two days as a pleasant driver."
Mr. Paul Gallen - New Zealand on 16/07/2006
Mr. Paul Gallen - New Zealand on 16/07/2006
"Booking was easy and worked well.
Nothing to improve.
comments from travellers very helpful."
Ms. Sascha Kocher - Switzerland on 08/07/2006
Nothing to improve.
comments from travellers very helpful."
Ms. Sascha Kocher - Switzerland on 08/07/2006
"Your web site is very good - easy to navigate and providing all the info needed to choose a hotel.
It seems that maybe there is a communication problem with the hotel, perhaps, since they were unaware that you had advised us that they would pick us up at the airport."
Ms. ALISON GRANT - United Kingdom on 03/06/2006
It seems that maybe there is a communication problem with the hotel, perhaps, since they were unaware that you had advised us that they would pick us up at the airport."
Ms. ALISON GRANT - United Kingdom on 03/06/2006
"I booked from here the first time and got emmidiate responce that I would hear from you within 24 hours. Nothing happened, so I tried once more. I did another mail to you from bangkok and it worked, so all in all I am satisfied. What you could tell the hotels and maby the citys is to try to clean up the streets. Everybody throws everything in the street. It is not nice to look at and smells bad.
This was my 4th time to Cambodia and I think my last. I can`t stand dirt. I travel 7-8 months a year and could be a great little income for any country. But the people are wondefull and smiling and there is hope for the futured. I will watch. One final little burb. You should see if you can solve the problem with the beggars. I decided to give away 20 dollar a day, but when you are approached by almost 100 beggars daily its a pain, and I know that travellers talk about it. I think it will hurt tourism more than you guess."
Mr. preben ulrichsen - Denmark on 23/05/2006
This was my 4th time to Cambodia and I think my last. I can`t stand dirt. I travel 7-8 months a year and could be a great little income for any country. But the people are wondefull and smiling and there is hope for the futured. I will watch. One final little burb. You should see if you can solve the problem with the beggars. I decided to give away 20 dollar a day, but when you are approached by almost 100 beggars daily its a pain, and I know that travellers talk about it. I think it will hurt tourism more than you guess."
Mr. preben ulrichsen - Denmark on 23/05/2006
"One small comment - the shower heads in the bathroom are too low. Not sure if they can try to improve on that."
Ms. Cheryl Ong - Singapore on 22/05/2006
Ms. Cheryl Ong - Singapore on 22/05/2006
"no problem with booking service but details of transport from and to hotel not clear enough,
price for a 3 rd person in the room was not mentioned
overal, good"
Mrs. Danielle Champagne - Canada on 26/04/2006
price for a 3 rd person in the room was not mentioned
overal, good"
Mrs. Danielle Champagne - Canada on 26/04/2006
"WHL is effeicient in confirming bookings. Ms Ny has been very helpful in processing my bookings and making changes. Payment of cash at the GH was not a problem but it is outrageous to charge a 4% surcharge on credit card payment."
Mr. WONG KAMIN - Malaysia on 17/03/2006
Mr. WONG KAMIN - Malaysia on 17/03/2006
"Le site et le service sont parfaits"
Mrs. Francoise WILLER on 28/02/2006
Mrs. Francoise WILLER on 28/02/2006
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Mekong Angkor Palace Guesthouse has an average rating of 3.56 (out of a possible 5)
Traveller Comments:The Mekong Angkor Palace Guesthouse has an average rating of 3.56 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 3.5 |
| Check in/Welcome | 3.5 |
| Service | 3.7 |
| Charm/Experience | 3.47 |
| Overall Impression/Value | 3.67 |
"good value for the money"
Mr. Hans Knorr - Germany on 28/12/2008
Mr. Hans Knorr - Germany on 28/12/2008
"On the first night, the water was not clean and yellow and we couldn't have shower but the water quality was improved in the next day. Swimming pool is quite clean but the water is very cold and it's a bit small. 4 swimmers can make the pool full. Better time to swim in early morning and afternoon after 4pm but that time the water is colder. Receptionist didnt give us coupon for breakfast but the waitress asked us for that to order breakfast. they didn't inform that the breakfast time from 7.30-9am so we missed 1 breakfast. In general we are satisfied with the hotel and would love to stay there again when we come back. The services are quite good with that room rate. and the most important aspect is that it's quite near to night market (10min walking), old market (10min walking) and near food market."
Ms. Nga Dang Thuy - Vietnam on 20/12/2008
Ms. Nga Dang Thuy - Vietnam on 20/12/2008
"Overall the room was clean and hot showers/air con were working well. breakfast was also decent for its price. the ongoing renovations may be a nuisance for those who want some rest during the day. We had a nasty shock when the front office did not arrange for a car to the airport although they promised to. No reasons were given but I suspect they have mobilised their cars for the more profitable sunset tours. We had to scramble for a vehicle at the last minute and almost missed our outbound flight."
Mr. Shiang Liang Lim - Singapore on 10/12/2008
Mr. Shiang Liang Lim - Singapore on 10/12/2008
"ok place, lovely pool, staff were ok,some rooms are a lot bigger then others so ask to see some before deciding weather to stay, in my veiw the deluxe rooms are not worth the extra money as they are not much different to the standard ones except balcony and bath.
lots of power cuts in the resort, and building works going on at present.
my sister left her bank card in her room (we changed rooms) and the cleaner kept it in her room, and did not hand it back untill my sister asked to go and check the room,which had been 24 hours later!!! all in all it was ok for the value room 119 has a bad leak when it rains."
Mrs. emma bennett - United Kingdom on 11/11/2008
lots of power cuts in the resort, and building works going on at present.
my sister left her bank card in her room (we changed rooms) and the cleaner kept it in her room, and did not hand it back untill my sister asked to go and check the room,which had been 24 hours later!!! all in all it was ok for the value room 119 has a bad leak when it rains."
Mrs. emma bennett - United Kingdom on 11/11/2008
"Fantastic hotel and great staff- nothing too much trouble and all very friendly. Great location too. Thanks."
Mr. Jon Mcnamara - United Kingdom on 10/11/2008
Mr. Jon Mcnamara - United Kingdom on 10/11/2008
"The online description says car/motorbike/bicicyle rental, but that was not available at the guesthouse. In fact, they couldn't even tell me how much I should expect to pay for bicycle rental elsewhere.
Otherwise, we were very happy with the staff and the room. It was very quiet, the room was large with a comfortable bed, and the pool and public spaces were very clean."
Ms. Stefani Day - United States on 02/11/2008
Otherwise, we were very happy with the staff and the room. It was very quiet, the room was large with a comfortable bed, and the pool and public spaces were very clean."
Ms. Stefani Day - United States on 02/11/2008
"For the price an exceptional place to stay"
Mr. Peter Wishart - Australia on 30/10/2008
Mr. Peter Wishart - Australia on 30/10/2008
"Great value for money and service very good. The pool was fantastic after a hard day walking around the temples"
Ms. Lucinda Russell - New Zealand on 25/10/2008
Ms. Lucinda Russell - New Zealand on 25/10/2008
"The hotel offered good accommodation for the price it charged. It was clean and spacious. No hassles."
Mr. Bikash Purkayastha on 10/10/2008
Mr. Bikash Purkayastha on 10/10/2008
"The Restaurant is a bit overprized but the staff is very friendly."
Mr. Jan Tretschok on 29/09/2008
Mr. Jan Tretschok on 29/09/2008
"Didn't know that you have to leave the key at the lobby only then the staff will clean the roon for you.
"
Ms. Gina Gan - Malaysia on 25/09/2008
"
Ms. Gina Gan - Malaysia on 25/09/2008
"Great pool, good location. Our room was a little dated but the air-con worked well and we'd stay there again!"
Mr. Phillip Malley - United Kingdom on 05/08/2008
Mr. Phillip Malley - United Kingdom on 05/08/2008
"We had an enjoyable stay in Siem Reap and hotel staff really looked after us"
Ms. Merrawyn Rogers - Australia on 20/07/2008
Ms. Merrawyn Rogers - Australia on 20/07/2008
"Please remember you are dealing with a low cost option in an underdeveloped country, not an extravagent resort with multiple staff to open doors etc."
Mr. Ian Wise - Australia on 26/06/2008
Mr. Ian Wise - Australia on 26/06/2008
"bathrooms dont have courtain and the bathroom gets a mess, but the rest is very good, spacious bedrooms and the pool is great."
Mrs. Paulina Martinez - Mexico on 02/06/2008
Mrs. Paulina Martinez - Mexico on 02/06/2008
"Everything was great! Clean and nice, with perfect walking distance to everything."
Ms. Julia Nordqvist on 18/05/2008
Ms. Julia Nordqvist on 18/05/2008
"The power supply get cut off during the night and not very stable. The services of the staffs are quite good except for one lady working at the front desk; when I told her that I need to cancel one of the night, her face and tone changed and talk to me without looking at me and doing some other thing but another guy working at night is very helpful."
Mr. Wei Leong Lai - Singapore on 29/04/2008
Mr. Wei Leong Lai - Singapore on 29/04/2008
"The Mekong Angkor Palace was in a convenient location. Very quiet and comfortable for 3 adults in onw room. The pool was a welcome relief after the heat of the day. A great little hotel and very reasonable for $50 per night."
Ms. Natasha Fairfax - Australia on 28/04/2008
Ms. Natasha Fairfax - Australia on 28/04/2008
"very nice stay"
Mr. Frederic Andres - France on 28/04/2008
Mr. Frederic Andres - France on 28/04/2008
"Good room, very clean pool, short walk into town, friendly, clean, well run"
Mr. David Williams - United Kingdom on 19/04/2008
Mr. David Williams - United Kingdom on 19/04/2008
"Excellent value for money, but it needed quite a bit of coaxing & cajoling to get attention. Breakfast a trifle monotonous & without much choice. The main grouse was that despite the fact that we expected a pick-up to be present at the airport on arrival, it was not there. The relevant parts of the booking form was duly completed at the onset.
Very hard working and long suffereing staff.
Mr & Mrs Ganguli"
Mr. Jyotish Ganguli - United Kingdom on 28/03/2008
Very hard working and long suffereing staff.
Mr & Mrs Ganguli"
Mr. Jyotish Ganguli - United Kingdom on 28/03/2008
"The location of this hotel is very great. It is not in a congested place but is within a walking distance to old market area where most tourists gather. There are also many restaurants, convenient stores, ticket booths, massage parlors nearby. Hotel staff is helpful and friendly. The room is big and clean. But due to the hot weather, the air-conditioner system doesn't seems to work well but is acceptable. Breakfast is not good, small portion and not much choice. Room rate is rather high compare to hotels in Phnom Penh."
Ms. May Keng Poon - Malaysia on 18/03/2008
Ms. May Keng Poon - Malaysia on 18/03/2008
"A good value Guest House (the swimming pool is a boon) within easy walking distance of the centre if Siem Reap."
Mrs. Judith Tait - United Kingdom on 16/03/2008
Mrs. Judith Tait - United Kingdom on 16/03/2008
"Good clean hotel with a good location. Good value for the money."
Mr. Brian Morton - Canada on 06/03/2008
Mr. Brian Morton - Canada on 06/03/2008
"Room not quite as luxurious as expected (photo on website is of newer wing) and not enough loungers by the pool. Otherwise a very good hotel with excellent service."
Mr. Andrew King - United Kingdom on 22/02/2008
Mr. Andrew King - United Kingdom on 22/02/2008
"Great value for money. It was so nice to relax by the pool after a long day at Angkor Wat. Close to lots of tasty restaurants too."
Ms. Teressa West - New Zealand on 12/02/2008
Ms. Teressa West - New Zealand on 12/02/2008
"Nice guest house, the staff tries to help you altough sometimes language (English) is difficult."
Mr. Artemio Velasquez - Canada on 05/02/2008
Mr. Artemio Velasquez - Canada on 05/02/2008
"If you don't compare Cambodia with any other experience and go with the flow you will have a fantastic time. We did."
Mrs. Frances Postill - Australia on 05/02/2008
Mrs. Frances Postill - Australia on 05/02/2008
"We were given rooms in the new building and couldn't have been happier with our rooms, both the standard and the cleanliness. The staff were most helpful. We really were very happy with the Mekong and would stay with them again."
Mrs. Carol Leaman - Australia on 14/01/2008
Mrs. Carol Leaman - Australia on 14/01/2008
"Great safe place - central to food area n markets, nice pool, good people, would definitely recommend."
Mr. RICHARD WADE - Australia on 08/01/2008
Mr. RICHARD WADE - Australia on 08/01/2008
