Angkor - Siem Reap hotels and tours

Pavillon Indochine Resort

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  • Pavillon Indochine Resort

Thida - Reception Manager

After hosting many travelers in our former Pavillon Indochine guesthouse, we decided to open Pavillon Indochine resort at the request of our guests.

Caring for destination
This accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Main area of focus in Caring for the Destination:
Protecting the children of Cambodia.
Detailed description of the Caring for the Destination Initiative:
Pavillon Indochine Hotel is a member of the 'ChildSafe' network and implement ChildSafe policies on the premises. All the staff at Pavillon Indochine Hotel are proud to protect the children of Cambodia and have undergone training with ChildSafe Cambodia. Pavillon Indochine is also a Love Cards hotel. Love Cards is a local charity (monitored by the Norwegian Education and Development Organisation, NEDO) providing free art classes for primary schools in the rural area of Siem Reap. Cards are sold at Pavillion Indochine on a voluntarily basis without sales commission.
Traveller Feedback on Destination
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Pavillon Indochine Resort has an average rating of 2.94 (out of a possible 3)
2.94 out of 3
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination":  2.94
Traveller book this hotel because it was listed as "caring for the destination":  2.94
Traveller Comments:
"The only minor issue we trust we should highlight it is the accommodation which supposedly confirmed via internet booking as twin bedroom, was turned out to be a double bedroom. In order to get the twin bedroom, we have to fork out additional USD2 i.e. USD40 instead of USD38 (internet published rate). According to the supervisor of the hotel, USD38 (internet published rate) is applicable to double bedroom only. Therefore, in future, accuracy of the information, particularly rate of accommodation should be clearly stated."
Ms. Mun Li Wong - Malaysia on 09/07/2006
"I think the website is excellent and booking system very good. I would only recommend some kind of customer rating for the hotels - in this way they might improve their service (see above)."
Mr. Graham Lang - Cambodia on 05/05/2006
"Maybe add refrigerators to rooms.Use mosquito deterrent when in Restaraunt."
Mr. William Leggett - New Zealand on 24/04/2006
"It was a great expereince. The car was waing for us at the airport, the driver and staff worked real hard to make us happy, the food simple but good, the facility was just what we were looking for."
Ms. Lisa Doliva - United States on 22/04/2006
"web page, booking and payment process have all been very good. All very prompt and just perfect. Much better than many other countries.

Overall Cambodia has been an extraordinary destination and we'd love to go back."
Ms. Ingelore Bury - United Arab Emirates on 26/03/2006
"I'm not sure."
Ms. Heather Draper on 05/02/2006
Traveller Feedback on Customer
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Pavillon Indochine Resort has an average rating of 4.51 (out of a possible 5)
@avg_value@ out of 5
The scores for each parameter are:
Cleanliness 4.47
Check in/Welcome 4.47
Service 4.35
Charm/Experience 4.59
Overall Impression/Value 4.53
Traveller Comments:
"We are very happy to visit your Hotel and Cambodia. But most impressive was an Angkor Temples. "
Mr. Tomasz Kazik - Poland on 07/11/2008
"Good hotel, close to all the temples - good value for money"
Mr. James Miller - United Kingdom on 16/04/2008
"We were very impressed with this place. The location is too far to walk to town but dont despair as the tuk-tuks are great fun and the hotel will provide you with a detailed sheet on all the proper transport fees to/from town (real cheap!). There are always tuk-tuks out the front of the hotel and they will wait in town to take you back or you can arrange a pickup time if you want. Breakfasts were basic and setting was really relaxing which is just what you need after a long day of romping through the ruins. Pool doesnt go astray either. There is one awesome restaurant strip in town with a fantastic night vibe and good food. We loved the Khymer curry at the Kyhmer family restaurant (about midway down). The Night market in town was also a fun experience (tourist goods only). Free hotel pickup from the airport was also spot-on. Driver was there waiting exactly as organised. We used cars & tuk-tuks to see the ruins and would only use tuk-tuk's if we went again as it enhances the experience."
Mr. TROY GORANDER - Australia on 04/02/2008
"absolutely fantastic"
Ms. Nadege HOPMAN - France on 17/12/2007
"The resort is a very nice place to stay at. Service is friendly and they speak good english. The rooms are clean and well decorated, as is the whole place. The only thing to think of, is that in the resort, you are on an island in a very poor country. It is worth to walk over to the temple next door and have a look at the voluntary school for children who cannot afford an normal school. Talk to the monks who educate these children etc. If you walk the dirtroad to the left, you will see the poor and rich houses next to each other and makes you wonder where all the tourist money is going to. It's a very nice resort, but sometimes you feel guilty at the pool to be there."
Mr. Armand Haye - Netherlands on 22/02/2007
"I am pleased to respond to your inquiry as I was going to write a note of thanks anyway.

My wife and I have been travelling in Cambodia for three weeks now, and of all the hotels we have stayed, the Pavillion Indochine is by far the best. In fact, staying with you was one of the most pleasant hotel experiences we have ever had.

Your staff, without exception, were warm, friendly, and polite--from the front desk, to the restaurant, to the girls who returned our laundry--and such smiles everywhere.

Walking through the Pavillion, enjoying the furnishings, color scheme and pool surround was a constant delight, because of the thoughtful touches everywhere, the flowers, the antiques and the little notes that told the guests how much to pay for taxis, motos and tuk tuks. Your guide service was excellent and made our visit to Angkor Wat such an informative pleasure.

We enjoyed the restaurant-especially the included breakfast, which was quite sumptious--and again enjoyed the special touches like the chubby little yogurt pots and the unexpected selection of teas.

Your rooms were large, comfortable, cool, and quite unique and we took many photographs as mementos. I can only wish that all the hotels in all the world were as attractive and affordably priced. It would make travelling so much easier.

Graham Hunt & Grace Yang-Hunt"
Mr. Graham Hunt - China on 19/02/2007
"No comment submitted"
Mr. Ravi Nath - India on 12/01/2007
"No comment submitted"
Mr. Hin Cheng Ho - Singapore on 07/01/2007
"The staff at Pavillon Indochine where as friendly and helpful as you would expect from a gracious peopel as the Cambodians.

Highly recommend it to anyone considering travelling to Siem Reap."
Mr. Ian Robertson - Australia on 01/01/2007
"The Pavillon Indochine experience was a great one all around. I have already recommended the place to other people and on several websites. If I ever return to Siem Reap, there is no question that I would return to Pavillon Indochine! Thank you for a wonderful experience!"
Ms. Mary Stein - United States on 15/10/2006
"A wonderful stay at the Pavillon Indochine.
I really enjoyed the good food (great home made jam), the dedicated service and above all the extremely friendly, conversational atmosphere where many traveler's tales were exchanged. Charming restaurant near the pool with cool music to relax.
Thea and Fred have been warm, friendly, welcoming hosts. I couldn't have asked for more. Thea organized everything for me (nice driver and brilliant French speaking guide). I will always remember my talk with Fred, a former war reporter, long time resident, and its stories sending me into the wilds of Cambodia.
This atmosphere, the ancient furniture, colonial style, very comfortable rooms coupled with the quiet, country location meant that it was a perfect retreat after a full-day sightseeing. I stayed in numerous 5-stars hotels over the (too short) duration of my time in Asia, but I enjoyed none more than the Pavillon Indochine.
They will see me back next year as this trip to Angkor was too short... So much to see!
Jean Qualty,
Belgium"
Mr. jean qualty - Belgium on 04/10/2006
"We have a wonderful stay with this resort in all ways such as hospitality from the staff, amenities, basic facilities, location and environment."
Ms. Mun Li Wong - Malaysia on 09/07/2006
"Well worth the stay nice rooms and lovely setting."
Mr. William Leggett - New Zealand on 24/04/2006
"We were very, pleased with the facility. The rooms neat, clean, the pool was great, and our overall experience is that we would come back again. A samll place like this is so much better that a big hotel."
Ms. Lisa Doliva - United States on 22/04/2006
"Pavillon Indochine is really a good place to stay. Location and the hotel itself are great. Staff are also very nice. Rooms are almost perfect, only issue of concern is the shower, where we would prefer having a different solution. If you shower, the whole bathroom gets flooded, which is a bit annoying and spoiling the overall impression."
Ms. Ingelore Bury - United Arab Emirates on 26/03/2006
"The staff was very nice, and even after checking out, when I needed help tracking down the taxi where I'd left something, they contacted the taxi immediately and had him drive back to the airport! The room was great and had real charm.
A better breakfast menu would be the only thing I would want to see change."
Ms. Heather Draper on 05/02/2006
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